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Terms & Conditions That Keep Your Account Clear

We built 7lucky around straightforward terms so you know exactly what applies when you open an account, deposit via Touch 'n Go, GrabPay, Boost or FPX, and explore…

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7lucky Terms & Conditions That Keep Your Account Clear
GET HELP

Reach Us When You Need Clarity on Terms

Questions about account status, withdrawal holds, or any clause in these terms? Our support team is here to explain what applies to your situation. Live chat runs daily from 10:00 to 22:00 Malaysia time, email replies typically arrive within six hours, and WhatsApp is monitored throughout the day. We keep records of every conversation so follow-up queries pick up where you left off.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and connect with an agent who can pull up your account details, clarify terms on deposits or withdrawals, and walk you through verification steps. Available 10:00–22:00 daily; outside those hours you can leave a message and we'll reply when we're back.

Email Enquiry

Send your question to our support address with your registered email and account username in the subject line. We aim to reply within six hours during business days, and you'll get a reference number so you can track the thread if you need to follow up or escalate.

WhatsApp Line

Message us on WhatsApp for quick clarifications about these terms or to upload documents for verification. Our number is listed in your account dashboard under Contact. We monitor WhatsApp throughout the day and keep chat history so you don't have to repeat your question.

DATA & SECURITY

How We Handle Your Information Under These Terms

Accepting these terms means you agree to our data practices: we collect your name, contact details, payment information, and activity logs to verify your identity, process transactions, and meet regulatory requirements.

What We Collect

When you register we ask for your full name, email, phone number, and date of birth; when you deposit or withdraw we collect payment details and transaction records. Activity logs—what games you open, when you log in, your IP address—are kept for security and compliance audits.

Cookies & Tracking

Our site uses cookies to keep you logged in, remember your language preference, and analyse traffic patterns. You can disable non-essential cookies in your browser settings, but doing so may limit some platform features. We do not use cookies to track you across unrelated websites.

Account Security

You are responsible for keeping your password confidential and for any activity under your login. Enable two-factor authentication in your account settings to add an extra layer of protection. If you suspect unauthorised access, contact support immediately so we can freeze the account and investigate.

Data Retention

We keep your account information and transaction history for the period required by Malaysian and international financial regulations—typically six years from your last transaction. After that window, personal data is anonymised or deleted unless an ongoing legal or compliance matter requires retention.

Your Rights

You can request a copy of the personal data we hold about you, ask us to correct inaccuracies, or request deletion where no regulatory or contractual obligation prevents it. Submit these requests via email to our data-protection contact listed in your account dashboard.

Third-Party Sharing

We share your data with payment processors to clear deposits and withdrawals, with identity-verification providers to meet KYC requirements, and with regulators or law enforcement when compelled by legal order. We do not share your information with marketing partners or sell it for advertising purposes.

Answers to What Players Ask About These Terms

Minor violations—like failing to upload a document on time—trigger a reminder and a grace period. Serious breaches such as opening duplicate accounts, bonus abuse, or providing false information result in immediate account suspension, forfeiture of balances, and possible permanent closure.

Yes. Request closure via email or live chat; we'll verify your identity, process any pending withdrawals, and return your balance to the payment method you used for deposits. Once the account is closed, reactivation requires a new registration and fresh verification.

Eligibility depends on local law in your jurisdiction. We operate where online gaming is permitted, but it's your responsibility to confirm that accessing our platform is legal where you reside. If your region prohibits online gaming, you must not register or deposit.

Contact support immediately with your transaction ID or bet reference. We'll review logs and provide an explanation within 48 hours. If you're not satisfied, you can request escalation to our compliance team, who will issue a final decision within seven business days.

We may update these terms to reflect regulatory changes or platform improvements. When we do, we'll post the revised version on this page and note the effective date. Continued use of your account after that date means you accept the new terms.

Transaction records and identity documents are retained for six years to meet financial regulations. After that period, personal data is anonymised or securely deleted unless an ongoing legal or compliance matter requires us to keep it longer.

Contact support via live chat or email immediately. We'll freeze your account, reset your password, and investigate the activity. If funds were taken, we'll review the logs and work with you to resolve the issue, though you remain responsible for keeping your login secure.